Customer Service Profile | Tools | Team Productivity

Customer Service Profile
Poor customer service costs your company dearly. Worldwide, up to two-thirds of all customers leave due to poor customer service. Every customer service encounter has the potential to gain repeat business or drive it away. Concise and easy to administer, the Customer Service Profile identifies candidates and employees with superior customer service skills and helps you coach existing employees to greater success. Results are presented in a Placement Report, Individual Report, Coaching Report, and a report that compares your company?s perspective on providing customer service with the perspective typically found for those in your industry. Recognizing that distinct industries have specific customer service values, the Customer Service Profile is also available as a custom product for healthcare, hospitality, financial and retail industries.

Click here for sample reports.

Profiles

Executive Summary Report
215.4 KB

coaching sample
230.9 KB

Individual sample report
178.5 KB

Client Testimonial

Jon Morse and his wife Mary Kaye make a great team. They know how to play those Venus and Mars characteristics to the hilt. They spoke in an after-lunch time slot but there was no snoozing, they had us laughing and up and moving around. I would highly recommend them not only for the message they bring, but also for a great presentation style and wonderful professional ethics.

Cindy Harper, AVP Chase Bank
Texas District of Financial Women International, Education & Training Chairperson