Customer Service Profile
Poor customer service costs your company dearly. Worldwide, up to two-thirds of all customers leave due to poor customer service. Every customer service encounter has the potential to gain repeat business or drive it away. Concise and easy to administer, the Customer Service Profile identifies candidates and employees with superior customer service skills and helps you coach existing employees to greater success. Results are presented in a Placement Report, Individual Report, Coaching Report, and a report that compares your company?s perspective on providing customer service with the perspective typically found for those in your industry. Recognizing that distinct industries have specific customer service values, the Customer Service Profile is also available as a custom product for healthcare, hospitality, financial and retail industries.
Click here for sample reports.
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Client TestimonialThe Profile Assessment has enabled our company to benchmark the performance
standards in our sales executives so that we can strive to hire the best most productive candidates in the shortest amount of time. It
saves us about $45,000 each time we can avoid hiring the wrong person. In addition, the Internet application with onscreen administration, instant analysis and report generation makes administration very easy
and efficient.
Howard Falkow |
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