Customer Service Profile
Poor customer service costs your company dearly. Worldwide, up to two-thirds of all customers leave due to poor customer service. Every customer service encounter has the potential to gain repeat business or drive it away. Concise and easy to administer, the Customer Service Profile identifies candidates and employees with superior customer service skills and helps you coach existing employees to greater success. Results are presented in a Placement Report, Individual Report, Coaching Report, and a report that compares your company?s perspective on providing customer service with the perspective typically found for those in your industry. Recognizing that distinct industries have specific customer service values, the Customer Service Profile is also available as a custom product for healthcare, hospitality, financial and retail industries.
Click here for sample reports.
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Client Testimonial"I've been receiving very important feedback from the Step One SurveyTM screening program. It has enabled me to learn insightful information prior to employment about an individual’s attitudes as they relate to honesty/integrity, substance abuse, reliability and work ethic that ordinarily wouldn't be discovered until after someone is employed – then it's too late! Also, the direct admission portion provides open-ended interview questions that make the interview more structured and effective."
Judie Posner
Human Resources Manager |
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