Customer Service Profile
Poor customer service costs your company dearly. Worldwide, up to two-thirds of all customers leave due to poor customer service. Every customer service encounter has the potential to gain repeat business or drive it away. Concise and easy to administer, the Customer Service Profile identifies candidates and employees with superior customer service skills and helps you coach existing employees to greater success. Results are presented in a Placement Report, Individual Report, Coaching Report, and a report that compares your company?s perspective on providing customer service with the perspective typically found for those in your industry. Recognizing that distinct industries have specific customer service values, the Customer Service Profile is also available as a custom product for healthcare, hospitality, financial and retail industries.
|
|
|
Client TestimonialJon, Thanks you so much for your extremely thoughtful and well-presented program on emotional intelligence. Our NAWBO-SA team can’t thank you enough!....Madeline Anz Slay, President NAWBO-SA and Madeline Anz Slay Architecture, PLLCMadeline Anz Slay Architecture, PLLC
National Association of Women Business Owners- San Antonio
Madeline Anz Slay Architecture, PLLC |
Read More Testimonials
|