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Book: The Five Dysfunctions of a Team by Patrick Lencioni

http://www.amazon.com/s/ref=nb_ss_b/105-1457242-1387614?url=search-alias%3Dstripbooks&field-keywords=The+Five+Dysfunctions+of+a+Team+by+Patrick+Lencioni


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"We recently used the customer service as a training tool to help our existing staff better understand their strengths and weaknesses. I found the Survey most helpful in identifying areas that our team members both excel at and can use additional training."

Aimee Hathaway
Human Resources Manager
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